Terms of service

Terms and Conditions

Last updated: Tuesday, November 04, 2025

Welcome to Hearth & Hedge and our website at https://hearthandhedge.uk.
These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products (“Products”) listed on it.
By ordering from us, you agree to these Terms. If you do not agree, please do not proceed with your order.

1. About Us

We are Hearth & Hedge, located at Attilastraße 13, 93093 Donaustauf, Germany (“we”, “us”, “our”).
Our website: https://hearthandhedge.uk
To contact us:
📧 hearthandhedge.info@gmail.com
📞 +49 177 4612395

The following policies are also part of these Terms:

  • Our Privacy Policy

  • Our Cookie Policy

  • Our Shipping, Returns & Refunds Policy

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

3. Contract Formation

  • Your order is an offer to purchase a Product

  • You will receive an email confirming receipt of your order – this is not acceptance

  • The contract is only concluded once we dispatch the order

4. When Orders May Be Refused

We may decline an order if:

  • Incomplete or false information is provided

  • There is a clear error (e.g. pricing or description mistake)

  • The product is no longer available

If we decline your order, we will refund you.
We are not liable for any losses caused by order cancellation or product unavailability.

5. Product Descriptions

We aim to keep all product details accurate and current.
We do not guarantee descriptions are error-free or that products will always be in stock.
We reserve the right to change prices or availability at any time.
Already accepted orders are not affected by such changes.

6. Price and Payment

  • All prices are shown in GBP and include VAT

  • Payment methods are listed at checkout

  • We are not responsible for third-party payment service issues

  • Obvious pricing errors are not binding

7. Chargebacks

If you have an issue with your order, please contact us first.
Filing an unjustified chargeback may result in refusal of future orders.
We reserve the right to challenge chargebacks with relevant evidence.

8. Cancellations

We may cancel your order before dispatch if:

  • The product is out of stock

  • External events prevent fulfillment (e.g. supplier or logistics issues)

You’ll be refunded in full if we cancel.
We are not responsible for indirect losses caused by such cancellations.

9. Damaged or Faulty Items

If your order is damaged or incorrect, contact us within 14 days of delivery.
Include photos of the damage.
Do not dispose of items until confirmed by our support team.
We’ll respond within 5 business days.

10. Risk and Title

Ownership passes to you upon full payment.
Risk transfers upon delivery.
If a parcel is lost or damaged in transit, contact us and we’ll assist with the courier.

11. Offers and Promotions

We may run time-limited offers.
We reserve the right to change or cancel offers at any time.
Discounts may be limited to one per household or customer.

12. Changes to These Terms

We may update these Terms from time to time.
The version in effect at the time of your order will apply.
We’ll notify you by updating the “last updated” date above.

13. Warranty

We guarantee that products will be as described and of satisfactory quality for 2 months after delivery.
This warranty excludes misuse, improper storage, or unauthorized repairs.

14. Liability

We are responsible for foreseeable losses caused by our breach.
We are not liable for:

  • Indirect or business losses

  • Delays caused by events beyond our control (see below)

We do not limit liability for:

  • Death or injury caused by negligence

  • Breach of mandatory consumer rights

  • Fraud or fraudulent misrepresentation

15. Force Majeure

We are not liable for delays or failures caused by external events beyond our control.
Examples: strikes, natural disasters, pandemics, wars, or government restrictions.

16. Governing Law

These Terms are governed by German law.
UK consumer laws will apply to your purchase.
You may bring legal claims in the UK or Germany.

17. Electronic Communication

When you use our website or contact us by email, you consent to receive communications from us electronically.
This includes order confirmations, legal updates, and customer service responses.